Frequently asked questions
Animals (with the exception of assistance dogs) are not permitted for safety reasons.
Explore the highlights of the exhibition conveniently with your smartphone!
Enrich your museum visit with our free Smartify audio tour, available in English and German.
Here's how it works onsite:
- download Smartify for free from the Google Play Store or the App Store
- play the Audiotour to our exhibition WE ❤ on your own smartphone
- dive even deeper into the history of the works via scan function on site
Please do not take coats, jackets or bulky objects, such as umbrellas, backpacks, travel/sports bags or large bags or handbags, into the exhibition spaces. These items can be stored in the cloakroom or free lockers, which are available during opening hours. We are unable to store suitcases.
Licensed Vienna tourist guides are permitted to conduct tours of the Heidi Horten Collection. No accreditation is necessary. Please present your ID to the Box Office and you can enter free of charge (even without a group). We can also provide additional materials to help prepare for your tour.
Are you looking for the ideal gift for your loved ones? With our gift vouchers you are on the safe side
The vouchers can be redeemed in the online shop and at the museum for admission tickets, educational programs or shop products. The vouchers will be sent immediately by e-mail to be printed out.
We would like to point out that the light effects in the exhibition LIGHT SOUND SENSES may cause discomfort or even epileptic seizures in people who are susceptible to them.
Warning of seizures if sensitive to light
A very small percentage of people may experience seizures when exposed to certain visual stimuli, such as flashing lights or patterns hat appear in the exhibition. Even people with no history of seizures or epilepsy may have an undiagnosed condition that causes these „photosensitive epileptic seizures“ when exposed to light effects.
If you notice any of these symptoms, leave the area immediately and, if necessary, seek medical attention.
Symptoms of these attacks include dizziness, altered perception, eye or muscle twitching, arm or leg tremors, disorientation, confusion and momentary loss of consciousness. A seizure may also cause fainting or convulsions, which can lead to falls or injury.
Parents should ask their children about these symptoms or pay attention accordingly. Such attacks are more likely in children and adolescents than in adults.
You can download the house rules for the Heidi Horten Collection here: House rules (PDF)
Please do not touch or interfere with the exhibits in any other way. To show consideration for other visitors, please refrain from using mobile phones or speaking too loudly. Smoking is not allowed. Please do not eat or bring food into the exhibition spaces.
Photography and filming are only permitted for private use and non-commercial purposes, without a flash or accessories such as tripods or selfie sticks, as long as the safety of the artworks is not compromised. Please take notice of any no photography signs on individual artworks.
Children and young people may not be photographed under any circumstances - not even for private purposes.
Photography is permitted for research or journalism with an accreditation
Seating is available in the exhibition spaces so you can experience and observe the artworks in comfort. During your visit, you can also borrow a folding chair from the Box Office.
The “tea-room”, which takes its inspiration from courtly reception rooms, is a very special location within the museum. The ensemble of two small rooms invites visitors to take a seat and immerse themselves in a “miniature replica” of Heidi Goëss-Horten’s world. The Salzburg artist Markus Schinwald was commissioned with the room’s artistic design. Hans Kupelwieser designed a red velvet relief for the ceiling. More about the Tea Room...
Purchase your ticket in our convenient online shop. Your online ticket is sent to you at the email address provided. Please also check your spam folder.
We love it when little ones come to visit and hold special events for kids, families and young people. Parents and guardians are responsible for the minors in their care for the duration of their visit.
Free wifi is available throughout the museum.