Frequently asked questions
Please do not touch or interfere with the exhibits in any other way. To show consideration for other visitors, please refrain from using mobile phones or speaking too loudly. Smoking is not allowed. Please do not eat or bring food into the exhibition spaces.
We love it when little ones come to visit and hold special events for kids, families and young people. Parents and guardians are responsible for the minors in their care for the duration of their visit.
Photography and filming are only permitted for private use and non-commercial purposes, without a flash or accessories such as tripods or selfie sticks, as long as the safety of the artworks is not compromised. Please take notice of any no photography signs on individual artworks.
Photography is permitted for research or journalism with an accreditation
Licensed Vienna tourist guides are permitted to conduct tours of the Heidi Horten Collection. No accreditation is necessary. Please present your ID to the Box Office and you can enter free of charge (even without a group). We can also provide additional materials to help prepare for your tour.
Please do not take coats, jackets or bulky objects, such as umbrellas, backpacks, travel/sports bags or large bags or handbags, into the exhibition spaces. These items can be stored in the free lockers, which are available during opening hours. Unfortunately, we are unable to store suitcases.
Seating is available in the exhibition spaces so you can experience and observe the artworks in comfort. During your visit, you can also borrow a folding chair from the Box Office.
The “tea-room”, which takes its inspiration from courtly reception rooms, is a very special location within the museum. The ensemble of two small rooms invites visitors to take a seat and immerse themselves in a “miniature replica” of Heidi Goëss-Horten’s world. The Salzburg artist Markus Schinwald was commissioned with the room’s artistic design. Hans Kupelwieser designed a red velvet relief for the ceiling. More about the Tea Room...
Are you looking for the ideal gift for your loved ones? With our gift vouchers you are on the safe side
The vouchers can be redeemed in the online shop and at the museum for admission tickets, educational programs or shop products. The vouchers will be sent immediately by e-mail to be printed out.
Purchase your ticket in our convenient online shop. Your online ticket is sent to you at the email address provided. Please also check your spam folder.
Animals (with the exception of assistance dogs) are not permitted for safety reasons.
Free wifi is available throughout the museum.